Let Cooler Heads Prevail

Have you ever had a misunderstanding or confrontation with a co-worker or boss?  How did you handle the situation?  Was it amicably resolved or did it drag on creating an uncomfortable work environment?  Maybe it has never been resolved and has grown out of control?

The best way to clear up these situations is to address them immediately and professionally before they morph in to something worse.  Certainly use your better judgement to determine when that time would be.  If emotions are running high at the time of the conflict, it is best to walk away and allow for “cooler heads to prevail.”

When you get the chance, pull the person aside or arrange a time to speak with them alone.  Try to come to a mutual understanding and show the person you are trying to improve the situation not rehash it or validate your point.  You can explain how the situation made you feel but do not focus on accusatory terminology or finger pointing.  This will only put you both on the defense and won’t resolve the matter.     

If the two of you cannot come to an understanding, at least see if you can “agree to disagree.”  Take responsibility for your part in the situation but focus on moving forward so you both can direct your energy where it should go, towards your work.  

Do not involve others unless you are concerned for your well being.  If this is the case then either inform HR or your manager of your concerns, which ever is appropriate.  Refrain from discussing it with your peers because it will likely get back to that person and cause further disharmony.

Ask for open communication and offer it in return.  People will appreciate your directness and initiative to resolve matters.  Take a team work approach and emphasize the importance of working together regardless of personality differences or differing points of view.

If the other person refuses to let it go, you have done all you can do.  Take the high road.  Just remember to be professional and civil regardless of their response.  By addressing issues head on and in a constructive manner this should help prevent any disruptions in your working relationships and let you focus on your job.